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Customer Service

Customer Service Manager, K. Scott Summers
P.O. Box 2727, Birmingham, AL 35202-2727
Phone: 1-800-442-2347; Fax: 1-800-442-2348
ssummers@acipco.com

Assistant
Customer Service Manager,
ASWP
Kyle G. Couture, P.E.
kcouture@acipco.com
Assistant
Customer Service Manager,
ADIP Quotations and Drafting
Mark J. Criswell
mcriswell@acipco.com
Assistant
Customer Service Manager,
ADIP CSRs and CSAs
Thea J. Hubbard
thubbard@acipco.com

AMERICAN Ductile Iron Pipe - Customer Service
2916 North 16th Street, Birmingham, AL 35207

What are Customer Service Representatives and Drafters?



Customer Service Pod 1 - GA, FL, SC, NC

Fax: 205 307-2747

Kristy Burton, CSA kburton@acipco.com
John Byrd, CSR jbyrd@acipco.com
Bruce Dickerson, CSR bdickerson@acipco.com
Christie Smith, CSR csmith@acipco.com
Britney Schulte, CSR bschulte@acipco.com
Gary Spice, CSR gspice@acipco.com
Joy Dembo, CSR jdembo@acipco.com
Marty Sanford, CSR msanford@acipco.com
Jerry Brantley, T-DFT tbrantley@acipco.com
Justin Davis, T-DFT jdavis@acipco.com
Kris Cone, T-DFT kcone@acipco.com
Gene Stephens, T-DFT gstephens@acipco.com
Diana Brewer, D-DFT dbrewer@acipco.com
Jeremy Moore, D-DFT jmoore@acipco.com





Customer Service Pod 2 - AL, TN, KY, MS, LA, AR, TX, OK, NM, PR
Fax: 205 307-2704

Candice Swafford, CSA candiceswafford@acipco.com
April Cox, CSR acox@acipco.com
Joy Dembo, CSR jdembo@acipco.com
Karen B. Hayes, CSR khayes@acipco.com
Steve O. Knight, CSR sknight@acipco.com
Cathy Whitten, RPC cwhitten@acipco.com
Alvin Hines, T-DFT ahines@acipco.com
Holly Allred, D-DFT hallred@acipco.com
Karen Crauswell, D-DFT kcrauswell@acipco.com
Epluribus Ford, JR., T-DFT eford@acipco.com
Eugene Edgerly, D-DFT eedgerly@acipco.com
Karen R. Kitchens, D-DFT kkitchens@acipco.com
Scott Bowerman, D-DFT sbowerman@acipco.com
Desi Gunter, D-DFT dgunter@acipco.com
Tim Herren, D-DFT therren@acipco.com





Customer Service Pod 3 - PA, VA, WV, OH, NY, CT, RI, MA, VT, NH, MD, MI, IN, IL, WI, MN, IA, MO, NE, ND, SD, CO, MT, ID, OR, WA, CA, NV, UT, AZ, HI, AK, DE, KS, NJ, WY

Fax: 205 307-2754

Terri Owens, CSA towens@acipco.com
Jordan Byrd, CSR jordanbyrd@acipco.com
Carla Swafford, CSR cswafford@acipco.com
Char O'Janovac, CSR cojanovac@acipco.com
Daphne Yelling, CSR dyelling@acipco.com
Gary Cottingham, CSR gcottingham@acipco.com
Sande Williams, CSR swilliams@acipco.com
Sherry Turnbull, CSR sturnbull@acipco.com
Brian Butler, T-DFT bbutler@acipco.com
Jeremy Moore, CSR jmoore@acipco.com
Brad Monk, CSR bmonk@acipco.com




Customer Service Pod 4 - ASWP
Fax: 205 307-2755

Jan Manning, CSA jmanning@acipco.com
Amanda Moses, D-DFT amoses@acipco.com
Bill Pohlman, T-DFT bpohlman@acipco.com
Richard Bascom, D-DFT rbascom@acipco.com
Wade Bowman, D-DFT wbowman@acipco.com
Hunter Bridwell, Proj Spec hbridwell@acipco.com
T.J. Joseph, Proj Spec tjoseph@acipco.com
Brett Simpson, Proj Engr bsimpson@acipco.com



What are Customer Service Representatives and Drafters?

Customer Service Representatives (CSR) are located at ACIPCO's manufacturing headquarters in Birmingham, Alabama. These individuals complement the Sales Engineers' efforts by handling quotations, sales orders, and project management responsibilities.

The CSRs work with customers, manufacturing, and the shipping department to coordinate the customers' sales orders and to be sure that they receive the best service in the industry.

Drafters (DFT) are also located at ACIPCO's manufacturing headquarters in Birmingham, Alabama. Drafters prepare accurate and timely quotations before the bid and detailed line drawings and lay schedules following the bid.











 


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