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Customer Service Manager Starla L. Suttles
P.O. Box 2727, Birmingham, AL 35202-2727
Phone: 1-800-442-2347; Fax: 1-800-442-2348
ssuttles@acipco.com
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Assistant
Customer Service Manager,
Special Projects and ASWP
Kyle Couture, P.E.
kcouture@acipco.com |
Assistant
Customer Service Manager,
CSRs and CSAs
Scott Summers
ssummers@acipco.com |
Assistant
Customer Service Manager,
Quotations and Drafting
Mark Criswell
mcriswell@acipco.com |
AMERICAN Ductile Iron Pipe - Customer Service
1501 31st Avenue North, Birmingham, AL 35207 |
What are Customer Service Representatives and Drafters?
Customer Service Pod 1 - GA, FL, SC, NC
Fax: 205 307-2747
Kristy Burton, CSA kburton@acipco.com
John Byrd, CSR jbyrd@acipco.com
Bruce Dickerson, CSR bdickerson@acipco.com
Christie Smith, CSR csmith@acipco.com
Britney Schulte, CSR bschulte@acipco.com
Gary Spice, CSR gspice@acipco.com
Joy Dembo, CSR jdembo@acipco.com
Marty Sanford, CSR msanford@acipco.com
Jerry Brantley, T-DFT tbrantley@acipco.com
Justin Davis, T-DFT jdavis@acipco.com
Kris Cone, T-DFT kcone@acipco.com
Gene Stephens, T-DFT gstephens@acipco.com
Diana Brewer, D-DFT dbrewer@acipco.com
Jeremy Moore, D-DFT jmoore@acipco.com
Customer Service Pod 2 - AL, TN, KY, MS, LA, AR, TX, OK, NM, PR
Fax: 205 307-2704
Candice Swafford, CSA candiceswafford@acipco.com
April Cox, CSR acox@acipco.com
Joy Dembo, CSR jdembo@acipco.com
Karen B. Hayes, CSR khayes@acipco.com
Steve O. Knight, CSR sknight@acipco.com
Cathy Whitten, RPC cwhitten@acipco.com
Alvin Hines, T-DFT ahines@acipco.com
Holly Allred, D-DFT hallred@acipco.com
Karen Crauswell, D-DFT kcrauswell@acipco.com
Epluribus Ford, JR., T-DFT eford@acipco.com
Eugene Edgerly, D-DFT eedgerly@acipco.com
Karen R. Kitchens, D-DFT kkitchens@acipco.com
Scott Bowerman, D-DFT sbowerman@acipco.com
Desi Gunter, D-DFT dgunter@acipco.com
Tim Herren, D-DFT therren@acipco.com
Customer Service Pod 3 - PA, VA, WV, OH, NY, CT, RI, MA, VT, NH, MA, MD, MI, IN, IL, WI, MN, IA, MO, NE, ND, SD, CO, MT, ID, OR, WA, CA, NV, UT, AZ, HI, AK, DE, KS, NJ, WY
Fax: 205 307-2754
Reba Johnson, CSA rjohnson@acipco.com
Jordan Byrd, CSR jordanbyrd@acipco.com
Jeannie Morton, CSR jmorton@acipco.com
Carla Swafford, CSR cswafford@acipco.com
Char O'Janovac, CSR cojanovac@acipco.com
Rich Valenta, CSR rvalenta@acipco.com
Daphne Yelling, CSR dyelling@acipco.com
Gary Cottingham, CSR gcottingham@acipco.com
Sande Williams, CSR swilliams@acipco.com
Sherry Reeves, CSR sreeves@acipco.com
Alter Harris, D-DFT aharris@acipco.com
Ken May, T-DFT kmay@acipco.com
Larry Brown, T-DFT lbrown@acipco.com
Shaun Laforty, D-DFT slaforty@acipco.com
Customer Service Pod 4 - ASWP
Fax: 205 307-2755
Jan Manning, CSA jmanning@acipco.com
Charles Marsh, PROJ SPEC cmarsh@acipco.com
James Hogeland, PROJ SPEC jhogeland@acipco.com
Thea Hubbard, PROJ SPEC thubbard@acipco.com
Amanda Moses, D-DFT amoses@acipco.com
Bill Pohlman, T-DFT bpohlman@acipco.com
Blake Walton, D-DFT bwalton@acipco.com
Richard Bascom, D-DFT rbascom@acipco.com
Wade Bowman, D-DFT wbowman@acipco.com
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What are Customer Service Representatives and Drafters?
Customer Service Representatives (CSR) are located at ACIPCO's manufacturing headquarters in Birmingham, Alabama. These individuals complement the Sales Engineers' efforts by handling quotations, sales orders, and project management responsibilities.
The CSRs work with customers, manufacturing, and the shipping department to coordinate the customers' sales orders and to be sure that they receive the best service in the industry.
Drafters (DFT) are also located at ACIPCO's manufacturing headquarters in Birmingham, Alabama. Drafters prepare accurate and timely quotations before the bid and detailed line drawings and lay schedules following the bid.
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