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Customer Service Manager, K. Scott Summers
P.O. Box 2727, Birmingham, AL 35202-2727 Phone: 1-800-442-2347; Fax: 1-800-442-2348
ssummers@acipco.com
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Assistant Customer Service Manager, ASWP Kyle G. Couture, P.E. kcouture@acipco.com |
Assistant Customer Service Manager, ADIP Quotations and Drafting Mark J. Criswell mcriswell@acipco.com |
Assistant Customer Service Manager, ADIP CSRs and CSAs Thea J. Hubbard thubbard@acipco.com |
AMERICAN Ductile Iron Pipe - Customer Service
2916 North 16th Street, Birmingham, AL 35207 |
What are Customer Service Representatives and Drafters?
 Customer Service Pod 1 - GA, FL, SC, NC Fax: 205 307-2747
Kristy Burton, CSA kburton@acipco.com John Byrd, CSR jbyrd@acipco.com Bruce Dickerson, CSR bdickerson@acipco.com Christie Smith, CSR csmith@acipco.com Britney Schulte, CSR bschulte@acipco.com Gary Spice, CSR gspice@acipco.com Joy Dembo, CSR jdembo@acipco.com Marty Sanford, CSR msanford@acipco.com Jerry Brantley, T-DFT tbrantley@acipco.com Justin Davis, T-DFT jdavis@acipco.com Kris Cone, T-DFT kcone@acipco.com Gene Stephens, T-DFT gstephens@acipco.com Diana Brewer, D-DFT dbrewer@acipco.com Jeremy Moore, D-DFT jmoore@acipco.com

Customer Service Pod 2 - AL, TN, KY, MS, LA, AR, TX, OK, NM, PR Fax: 205 307-2704
Candice Swafford, CSA candiceswafford@acipco.com April Cox, CSR acox@acipco.com Joy Dembo, CSR jdembo@acipco.com Karen B. Hayes, CSR khayes@acipco.com Steve O. Knight, CSR sknight@acipco.com Cathy Whitten, RPC cwhitten@acipco.com Alvin Hines, T-DFT ahines@acipco.com Holly Allred, D-DFT hallred@acipco.com Karen Crauswell, D-DFT kcrauswell@acipco.com Epluribus Ford, JR., T-DFT eford@acipco.com Eugene Edgerly, D-DFT eedgerly@acipco.com Karen R. Kitchens, D-DFT kkitchens@acipco.com Scott Bowerman, D-DFT sbowerman@acipco.com Desi Gunter, D-DFT dgunter@acipco.com Tim Herren, D-DFT therren@acipco.com

Customer Service Pod 3 - PA, VA, WV, OH, NY, CT, RI, MA, VT, NH, MD, MI, IN, IL, WI, MN, IA, MO, NE, ND, SD, CO, MT, ID, OR, WA, CA, NV, UT, AZ, HI, AK, DE, KS, NJ, WY
Fax: 205 307-2754
Terri Owens, CSA towens@acipco.com
Jordan Byrd, CSR jordanbyrd@acipco.com
Carla Swafford, CSR cswafford@acipco.com
Char O'Janovac, CSR cojanovac@acipco.com
Daphne Yelling, CSR dyelling@acipco.com
Gary Cottingham, CSR gcottingham@acipco.com
Sande Williams, CSR swilliams@acipco.com
Sherry Turnbull, CSR sturnbull@acipco.com
Brian Butler, T-DFT bbutler@acipco.com
Jeremy Moore, CSR jmoore@acipco.com
Brad Monk, CSR bmonk@acipco.com
Customer Service Pod 4 - ASWP Fax: 205 307-2755
Jan Manning, CSA jmanning@acipco.com
Amanda Moses, D-DFT amoses@acipco.com
Bill Pohlman, T-DFT bpohlman@acipco.com
Richard Bascom, D-DFT rbascom@acipco.com
Wade Bowman, D-DFT wbowman@acipco.com
Hunter Bridwell, Proj Spec hbridwell@acipco.com
T.J. Joseph, Proj Spec tjoseph@acipco.com
Brett Simpson, Proj Engr bsimpson@acipco.com
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What are Customer Service Representatives and Drafters?
Customer Service Representatives (CSR) are located at ACIPCO's manufacturing headquarters in Birmingham, Alabama. These individuals complement the Sales Engineers' efforts by handling quotations, sales orders, and project management responsibilities.
The CSRs work with customers, manufacturing, and the shipping department to coordinate the customers' sales orders and to be sure that they receive the best service in the industry.
Drafters (DFT) are also located at ACIPCO's manufacturing headquarters in Birmingham, Alabama. Drafters prepare accurate and timely quotations before the bid and detailed line drawings and lay schedules following the bid.
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